Privacy policy
Last updated: December 12, 2024
This Privacy Policy outlines our policies and procedures regarding the collection, use, and disclosure of your information when you use our e-commerce platform. It also informs you of your privacy rights and how Malaysian law protects you.
By using our platform, you agree to the collection and use of your information in accordance with this Privacy Policy.
Interpretation
The words in this Privacy Policy with initial capital letters have specific meanings as defined below. These definitions apply regardless of whether the words appear in singular or plural form.
Definitions
For the purposes of this Privacy Policy:
- Account refers to the unique account created for you to access and purchase products from our e-commerce platform.
- Company (referred to as "the Company," "we," "us," or "our") refers to Rohto Mentholatum (Malaysia) Sdn. Bhd., located at Unit 9–1, Level 9, Wisma Averis, Avenue 5, Bangsar South City.
- Cookies are small files placed on your device by a website, used to collect information about your browsing activity to enhance your experience.
- Country refers to Malaysia.
- Device refers to any device, such as a computer, smartphone, or tablet, that you use to access our platform.
- Personal Data refers to any information that identifies you as an individual (e.g., name, email, address).
- Service refers to our e-commerce website and associated online services provided by Rohto Mentholatum Malaysia.
- Service Provider refers to third-party vendors or partners who assist in providing and enhancing our platform.
- Website refers to Rohto Mentholatum Malaysia’s e-commerce site, accessible at https://mentholatum.com.my.
- You refers to the individual using our platform or acting on behalf of a legal entity.
How We Use Your Data
We use your personal data for the following purposes:
- Order Fulfillment: To process payments, ship orders, and provide customer support.
- Account Management: To manage your registration, enable access to purchase history, and personalize preferences.
- Marketing: To send promotional offers, newsletters, and updates about new products (you may opt out at any time).
- Service Improvements: To analyze trends and enhance the platform’s functionality and user experience.
- Legal Compliance: To adhere to Malaysian laws, including taxation and consumer protection regulations.
We use both Session and Persistent Cookies for the purposes set out below:
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Necessary / Essential Cookies
Type: Session Cookies
Administered by: Us
Purpose: These Cookies are essential to provide You with services available through the Website and to enable You to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that You have asked for cannot be provided, and We only use these Cookies to provide You with those services.
-
Cookies Policy / Notice Acceptance Cookies
Type: Persistent Cookies
Administered by: Us
Purpose: These Cookies identify if users have accepted the use of cookies on the Website.
-
Functionality Cookies
Type: Persistent Cookies
Administered by: Us
Purpose: These Cookies allow us to remember choices You make when You use the Website, such as remembering your login details or language preference. The purpose of these Cookies is to provide You with a more personal experience and to avoid You having to re-enter your preferences every time You use the Website.
Use of Your Personal Data
The Company may use your personal data for the following purposes:
- To provide and maintain our service: This includes monitoring usage to improve functionality.
- To manage your account: We use your personal data to manage your registration and provide access to specific functionalities available to registered users.
- For contract performance: This involves fulfilling and managing purchase agreements for products, items, or services you have acquired.
- To contact you: We may communicate via email, telephone, SMS, or push notifications for updates, security information, or general notifications.
- For marketing purposes: We may send news, special offers, or details about similar goods, services, or events unless you opt out.
- To manage your requests: We process and respond to your inquiries and requests.
- For business transfers: Your data may be used to evaluate or execute mergers, acquisitions, restructuring, or sales of assets.
- For other purposes: These include data analysis, identifying usage trends, evaluating promotional campaigns, and improving services and customer experiences.
We may share your personal information in the following circumstances:
- With Service Providers: To monitor and analyze service usage or contact you.
- For Business Transfers: During mergers, sales, or financing, your data may be transferred to another company.
- With Affiliates: We may share information with affiliates (e.g., parent companies or subsidiaries) under this Privacy Policy.
- With Business Partners: To offer specific products, services, or promotions.
- With Other Users: When you share data in public areas or interact with others through third-party platforms.
- With Your Consent: We may share data for additional purposes if you give explicit consent.
Retention of Your Personal Data
The Company retains personal data only as long as necessary for the purposes outlined in this policy. This includes compliance with legal obligations, resolving disputes, and enforcing agreements.
Usage data is retained for a shorter duration unless needed to enhance security or functionality or required by law.
Transfer of Your Personal Data
Your data may be processed at locations outside your state or country, subject to different data protection laws. By submitting your information, you consent to this transfer.
We ensure that appropriate safeguards are in place to protect your data during transfers.
Delete Your Personal Data
You can request the deletion of your personal data at any time by contacting us or through your account settings. Please note that we may retain certain data to comply with legal obligations.
Disclosure of Your Personal Data
Business Transactions
If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.
Law enforcement
Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).
Other legal requirements
The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:
- Comply with a legal obligation
- Protect and defend the rights or property of the Company
- Prevent or investigate possible wrongdoing in connection with the Service
- Protect the personal safety of Users of the Service or the public
- Protect against legal liability
Security of Your Personal Data
The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.
Children's Privacy
Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to remove that information from Our servers.
If We need to rely on consent as a legal basis for processing Your information and Your country requires consent from a parent, We may require Your parent's consent before We collect and use that information.
Links to Other Websites
Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party's site. We strongly advise You to review the Privacy Policy of every site You visit.
We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
Changes to this Privacy Policy
We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.
We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the "Last updated" date at the top of this Privacy Policy.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Contact Us
If you have any questions about this Privacy Policy, You can contact us:
- By email: enquiry@mentholatum.com.my
