FAQ

To place an order, simply browse our products, add items to your cart, and complete the checkout process by following the on-screen instructions.

Once an order is placed, it is processed immediately. If you need to make changes or cancel it, contact customer service as soon as possible. We’ll do our best to accommodate your request, but if the order has already shipped, we won’t be able to modify it.

Unfortunately, we cannot add items to an existing order once it’s been placed. You will need to place a new order for any additional items.

Once your order is placed, you will receive a confirmation email with your order details. If you don’t receive an email, please check your spam folder or contact customer service.

Once your order is placed, you will receive a confirmation email with your order details. If you don’t receive an email, please check your spam folder or contact customer service.

We offer domestic shipping. Shipping availability and costs will be calculated at checkout based on your location.

Shipping costs vary based on your location and the size of your order. You can view shipping costs at checkout before completing your purchase.

Shipping times depend on your location. Orders typically take 3-7 business days.

To cancel / change a product, contact our customer service team for instructions. Once your return is approved, you will receive a return shipping label. Please ensure the product is in its original packaging and condition.

If your order arrives damaged, please contact our customer service team within 48 hours. Be sure to include photos of the damaged items. We will arrange for a replacement or a refund.

Refunds are typically processed within 30 business days after we receive your returned item. The refund will be issued to the original payment method used for the purchase.

If your order hasn’t arrived within the estimated delivery time, please contact our customer service team for assistance. We will help track your order or resolve any shipping issues.

We accept major credit cards (Visa, MasterCard, American Express), debit cards and PayPal.

No, we only accept one payment method per order. You cannot split payments across multiple methods.

Currently, we do not accept bank transfers. Please use one of our available payment methods such as credit/debit cards or PayPal.

If your payment is declined, please double-check your card details or try another payment method. If the problem persists, contact your bank or payment provider for assistance, or reach out to our customer service team.

Yes, if you have a valid gift card from our store, you can enter the code at checkout to apply it toward your order.